Enterprise Knowledge Management, Collaboration and Information Architecture courses

Get up to speed with WSN Insight, the trend-setting knowledge management and business collaboration platform. Our Product Evangelist's review the interface basics then take you through a dive into the tools to help you extract tacit knowledge from members of your organization then turn it into explicit knowledge. 

You will learn how to:

  • start conversations
  • find the right participants,
  • contribute your influence
  • find and share supporting content
  • summarize conversations
  • work with conversation maps
  • publish conversations in wikis and blogs

Learn how to use WSN Insight as a key component for empowering employees and creating a solid foundation for a consistently satisfying customer experience.  To attract and retain more customers, brands must provide fast and consistent product, service and support information across all major engagement channels including phone, email, website, live chat, social, mobile and more.

Topic include:

  • Greater efficiency and effectiveness
  • Higher customer satisfaction and long-term loyalty
  • Increased employee engagement
  • Noted deflection of repetitive questions via phone and email
  • Greater self-service adoption and more

Organizational change can be a double-edged management concept for any organization and this course on knowledge management (KM) strategies and best practices with WSN Insight explores the advantages and pitfalls.

Topics Include:

  • Why Colleagues Resist Change
  • Knowledge Sharing Advantages
  • Organizational Culture
  • Cross Functional Team Building

After exploring the interface and collaboration features of WSN Insight in the "Up and Running with WSN Insight" course our Product Evangelist shows takes you backstage to administer the application.  You will learn how to, create Meeting Spaces, configure messaging, configure taxonomies, setup user skills repository link Microsoft SharePoint sites, and much more.

Topics include:

  • Meeting Spaces Administration
  • Taxonomy Administration
  • Microsoft SharePoint Integration