These courses are designed to assist IT services organizations that are not familiar with the terms and concepts of knowledge management to gain the ability to consult and deploy the WSN Insight Knowledge Management for Microsoft SharePoint.

This course provides and introduction to knowledge management (KM) methodologies and collaboration concepts. It provides the student with the most common challenges organizations face when building a KM practice. It introduces the student to common KM terms and collaboration concepts.  It provides examples how WSN Insight provides a solution to these and other KM and collaboration challenges.